Hosting Engineer (Storage)

Hosting Engineering Release to Operations new products and services. Standardisation of Datacentre Operations to improve efficiency. Technical governance over Customer Designs

• Transitions Hosting products from Service Pipeline to Service Catalogue – Release to Operations
• Develops proof of concept projects in cooperation with Hosting Architecture
• Writes and updates hosting operational documents, processes, and work instructions
• Understands products available in the Hosting Service Portfolio
• Liaises closely with Hosting Architecture to keep up to date on developments, and feed back information gained from Operations
• Liaises closely with Hosting Operations to understand and assist with issues supporting the Hosting Product portfolio
• Leads continual product development activities to meet customer and Operational need.
• Liaises with peers in other platforms to standardize Engineering role within Interoute
• Reports on Hosting Engineering activities
• Participates in regular Hosting Technology meetings to report on activities
• Supports ISO 27001 and equivalent certification requirements where necessary
• Applies ITIL methodology to the role
• Adheres to Interoute security policies and report incidents to the appropriate operations functions
• Improves hosting operational processes and procedures when needed as part of our Continual Process Improvement (CPI)

• Expert technical knowledge in the following areas :
o Storage Technology (NetApp best practice, design and operation)
o Backup system optimal design and operation operation(Veritas Netbackup
• In depth knowledge of the below would be beneficial:
o VMware best practice design and optimization (ESX 3.5, vSphere, ESXi)
o Windows 2003 & 2008.
o Good Cisco Switching and routing
o LAN / WAN architecture
o Security Products (Cisco and Checkpoint)
o Hosting hardware, servers, SANs, blades
o Scripting knowledge (perl, shell, vbscript, powershell)
o SQL Server, Oracle, MS Exchange, AD, replication technologies
o UNIX (Redhat, Solaris)
o Proficient in the use of MS Word, Excel, PowerPoint, Project, Access
• 3-4+ years of experience in Hosting Operations, Engineering, Architecture or similar role
• Minimum 3 years experience in an International environment and in a technical engineering environment
• Experience in Designing and Engineering Hosting Solutions

The ideal candidate will:
Have a Bachelor’s degree or equivalent in a technical field of study.
Be a great communicator, written and verbal.
Be a solution driven individual, with excellent problem solving skills.