IP Design and Provisioning Engineer

The IP Design & Provisioning team (PNOC) is responsible for the customer design and logical provisioning of IP transit and VPN services on a pan-European footprint.

The team works closely with Service Delivery, Project Management, Engineering and Operations teams to ensure the efficient, cost-effective delivery of high-quality IP services to external and internal customers.

Design, implementation, test and turn up of customer IP services in cooperation with the customer and field services teams. This includes IP Access, BGP transit and MPLS VPNs on layer 2 and 3.
Technical validation of new customer IP orders.
Technical point of contact for Service Delivery, Sales Engineering, Project Management and In-Country Field Engineering teams for issues related to IP service design, implementation, test and turn up.
Migration of IP customer services, in cooperation with customer and field services teams.
Prompt identification of issues which may impact delivery timescales or quality.
Pro-active escalation, follow-through and liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality. Creation of contingency plans to minimise such

At least two years experience of IP services on Cisco or Juniper equipment.
Excellent IP. MPLS and routing knowledge in an ISP environment.
Excellent Cisco hardware and IOS knowledge.
General knowledge of telecom industry and standards
Excellent English language skills a must, other languages an advantage.
Previous use of Cramer and Siebel advantageous.

Professional, structured and proactive approach to projects and customers.
Positive and approachable team player.
Self-motivated with good organisational and communication skills.
Calm and productive under pressure.
Detail-oriented and organised approach to work.
Efficient and productive with good time management skills.
Proven ability to meet internal and external deadlines