Senior Customer Service Account Manager (CSAM)

The CSAM will be part of the Ucomp team.

To act as a representative of Interoute in order:
To monitor and manage client networks, to ensure incidents are logged, investigated, updated, escalated and resolved within set SLA times. Escalate to a Senior level if necessary. Adherence to daily, weekly and monthly operational tasks with a high level of work quality and Customer satisfaction will be a primary objective.

Must have experience of supporting technical solutions to corporate segments. Good knowledge of IT/TK product and customer needs. Strong knowledge of the latest trends of the targeted industry sectors.
• Service Manager Experience advantageous
• Minimum 5 year experience in the IT or Telco Industry

• Excellent customer-service skills and customer-facing skills
• Process driven
• Excellent telephone manner
• Attention to detail
• Ability to work under pressure
• Ability to work in at short notice
• Ability to work in a team environment
• Ability to prioritise along with good time management skills
• Sense of ownership/accountability
• Flexible and adaptable to meet the teams needs
• Honest, hardworking and reliable
• Strong written and spoken English and German
• Ability to use Microsoft applications, Word, Excel and Outlook
• Strong problem-solving skills
• Good interpersonal, communication and telephonic skills
• Tenacity
• Systematic with good organization skills