Senior Transmission NOC Engineer

Team Description & Purpose of Role

The Network Operations Centre (NOC) manages and maintains Interoute’s pan-European network 24x7. As a highly intelligent and efficient break/fix organisation, with a strong focus on consistency and process, it works with other parts of Interoute to deliver a world-class customer experience.

Job Responsibilties

• Use network tools to monitor core network and customer services
• Proactively initiate incident management process
• Perform diagnostics on all Transmission network and customer faults
• Generate action plans to troubleshoot all Transmission (SDH and DWDM) network and customer faults
• Track the incident management of proactive and reactive issues through the Trouble Ticket system
• Management and Technical escalation of Trouble Tickets in line with process
• Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network
• Liaise with customer representatives to progress fault resolution
• Support local Field operations with maintenance activities
• Works in the NOC on a 24x7 shift rota

Experience Required

• Minimum 5 years of work within Transmission Operations environment of a Telco or large ISP
• Minimum 3 years of work in a technical transmission (SDH and DWDM) support position
• Minimum one year experience of working a 24x7 shift pattern
• Minimum one year experience with Trouble Ticketing tools (Remedy, Clarify, Siebel)
• Minimum one year experience with network monitoring tools (InfoVista, HP Open View, SMARTS)
• Excellent knowledge of optical SDH and DWDM (G.709) networks and underlying technology
• Experience with Alcatel, Ciena DWDM and Infinera platforms a distinct advantage
• General knowledge of telecom industry and standards

Person Specification

• Professional, structured and proactive approach.
• Self-motivated with excellent interpersonal and communication skills
• Positive and approachable team player
• Calm and productive under pressure
• Detail-oriented and organised approach to work
• Efficient and productive with good time management skills
• Able to resolve problems quickly and effectively
• Excellent English language (written and spoken) a must.
• Fluency in other languages, especially French, Italian, German, Swedish or Spanish is an advantage